“It’s Not Over ‘Til It’s Too Late”
August 30th, 2006Appendix to the Linens N Things story (I & II)- To be fair, I need to post that last week (Tuesday 8/15), I received this final email from Victoria @ LNT.com:
Dear Alison, Thank you for contacting Vice President at www.LNT.com. I apologize for the delay in the answer, I was waiting for the confirmation about this rebate for you. Please note that the Haier Refrigerator rebate has changed. There are two separate forms that need to filled out by you. The $10 LNT Rebate (this rebate can have a copy ofthe UPC sent along with all other requirements). The $20 Haier rebate(this rebate should contain the original UPC from the box). Thank you again and have a great day! Please let us know if there is anything else we can do for you, and thank you again for contacting Vice President at www.LNT.com. Sincerely, Victoria A. - Assistant to the Online Vice PresidentVice President at www.LNT.com
Kudos to her for at least wrapping things up.
I’m not assuaged because it certainly didn’t happen in a timely matter. Linens N Things took well over a week from my first contact, and the window of time for buying the fridge with rebate closed three days before Victoria’s email was sent. It should only have taken a day, because a good customer service department would only need to look at the way the
fridge was advertised and reassure “We’ll make sure it’s right.” Not surprisingly, no offer was made to let me purchase the fridge at the lower price, even though their foot-dragging adversely affected me.
No one said bargain hunting was easy. Or fair. 